Privacy Notice
Privacy Policy
Privacy Notice Overview
We value the privacy of customers and visitors who access our website and services. This Privacy Policy describes the types of personal information that may be gathered, the purposes for which such information may be used, and the situations in which it may be disclosed. By using our website or services, you agree that your information may be collected, used, stored, processed, and transferred as described in this Policy, including transfers to the United States, Canada, or Hong Kong when required for business operations.
1. Types of Personal Information
Information You Provide
We may receive personal information when you place an order, sign up for newsletters, contact customer support, join promotions, provide billing or shipping details, or communicate with us in any other way. This may include your name, email address, phone number, billing address, shipping address, and payment-related details.
Recipient Information
If you place an order for another person or send products to a different recipient, we may collect that recipient’s contact and delivery information so the order can be fulfilled.
Automatically Collected Information
When you visit the website, certain technical and usage information may be collected automatically, including IP address, device details, browser type, operating system, pages viewed, links clicked, visit duration, referral sources, and interaction activity through cookies, pixels, scripts, logs, and similar technologies.
Information From Third Parties
We may receive additional information from payment processors, analytics providers, advertising partners, social media platforms, and other business service providers.
Combined Information
Information from different sources may be combined to support personalization, security, analytics, reporting, and service improvement.
2. Cookies and Related Technologies
Cookies and similar tools may be used to support website operation, remember preferences, manage cart functions, measure performance, improve marketing relevance, and evaluate advertising results.
These tools may include strictly necessary cookies, analytics cookies, preference cookies, and advertising cookies.
If cookies are disabled, certain website features may not work properly. Some systems may not respond to browser “Do Not Track” signals.
3. How Information May Be Used
Personal information may be used for:
Order processing and fulfillment
Payment confirmation and authorization
Shipping and delivery coordination
Customer support and communication
Returns, refunds, and exchanges
Website personalization
Marketing and promotional messages
Fraud prevention and security monitoring
Legal and regulatory compliance
Business administration and recordkeeping
Analytics and reporting
Product and service improvement
4. Information Disclosure
Service Providers
Information may be provided to service providers that assist with payment processing, shipping, customer support, analytics, email delivery, fraud prevention, and business operations.
Marketing Partners
Information may be disclosed to partners involved in promotional activities, advertising programs, marketing campaigns, and fulfillment services.
Legal Requirements
Information may be disclosed when required by law, legal process, government request, investigation, court order, or public safety need.
Business Transfers
Information may be transferred in connection with mergers, acquisitions, reorganizations, investments, asset sales, or similar business transactions.
De-Identified Information
Aggregated or anonymized information that does not reasonably identify an individual may be used for analytics, research, reporting, and business insights.
5. Text Messages and Notifications
If you provide a phone number, you may receive order updates, service messages, and promotional text communications.
You may opt out of promotional text messages by following the instructions included in the message or by contacting customer support.
6. Access, Correction, and Deletion Requests
Where allowed by applicable law, you may request access to your personal information, request corrections, or request deletion by contacting customer support.
7. Communication Preferences
Marketing communications may be stopped through unsubscribe links or by contacting customer support.
Service-related messages about orders, accounts, or website operations may still be sent when necessary.
8. Children’s Privacy
This website is not intended for children under 13 years old.
If personal information related to a child under 13 is discovered, reasonable steps will be taken to delete it.
9. Data Protection
We use administrative, technical, and physical safeguards designed to protect personal information.
Payment-related information is protected through encryption technologies. However, no online transmission or storage system can be guaranteed to be completely secure.
10. External Websites
The website may include links to third-party websites.
We are not responsible for the content, privacy policies, or security practices of third-party websites. Users should review those policies separately.
11. International Processing
Personal information may be processed, stored, or transferred internationally when necessary for business operations, service delivery, or support functions.
12. Data Retention
Information is kept only for as long as reasonably necessary to fulfill business purposes, comply with legal obligations, resolve disputes, maintain records, and meet contractual requirements.
Information that is no longer needed may be deleted, anonymized, or securely disposed of.
13. Policy Updates
This Privacy Policy may be updated from time to time.
Continued use of the website after updates are published means you accept the revised Privacy Policy.
14. Regional Privacy Rights
Residents of certain regions, including California, may have additional privacy rights under applicable laws. Requests related to those rights may be submitted through customer support.
15. Contact
For privacy-related questions, requests, or complaints, please contact:
Contact: service@elunexao.co