Shipping Policy
Shipping Policy
Order Processing
Most orders are prepared for fulfillment and dispatched within five business days after the order has been successfully submitted.
Once the parcel has been transferred to the shipping carrier, delivery generally takes 10–20 business days, depending on the destination country and the carrier handling transportation.
Estimated delivery times may vary due to:
• customs clearance, inspections, or required processing
• delays within the carrier’s delivery network
• weather conditions, route interruptions, or other logistical disruptions
We appreciate your understanding if delivery delays occur due to circumstances beyond our control.
Tracking Your Shipment
After your order has shipped, an automatic email containing tracking details will be sent to you.
You may use the tracking information with standard parcel tracking services to monitor the status and movement of your delivery.
If you need assistance locating your order, please contact customer service.
Email: service@elunexao.com
Shipping Cost
All orders are charged a flat international shipping fee of $2.99 USD.
Delivery Coverage
Worldwide shipping is currently available.
If delivery to a specific destination is unavailable due to carrier limitations or logistical restrictions, we will notify you as soon as possible and assist with a suitable adjustment.
For questions about delivery locations, please contact support.
Email: service@elunexao.com
Updating Delivery Information
Requests to update the shipping address must be submitted before 11:00 PM (PDT, GMT -7) on the date the order is placed.
After this time, the order may already be in processing, and address changes may no longer be possible.
To update shipping information, please contact customer service immediately.
Email: service@elunexao.com
Different Billing & Shipping Addresses
Customers may provide a shipping address that differs from the billing address used for payment.
Order Fulfillment Schedule
Orders are processed and dispatched on business days only, Monday through Friday, excluding public holidays.
Orders placed on weekends are normally handled on the next available business day.
Warehouse & Manufacturing Fulfillment
Products may be shipped from regional inventory warehouses depending on stock availability.
Certain products may also be produced and shipped directly from manufacturing facilities located in the United States, Canada, or Australia, depending on inventory distribution and logistics arrangements.
Customer Support
For questions regarding shipping, delivery estimates, tracking updates, or other shipping-related matters, please contact us.
Email: service@elunexao.com